Who we are
Company name: flytWellness, LLC
Our website address is: https://flytwellness.com
Contact us via email: info@flytwellness.com
What personal data we collect and why we collect it
We collect personal data from users and site visitors such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.
Any collection and retention of sensitive personal data, such as data concerning health is not done so through this website but in-person, phone, or email.
Upon active consent from the user, we collect this personal data for determining one’s ability to participate in provided activities and to assist in any incidences that may occur during participation.
Personal data is not just created by a user’s interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Name and email are captured when someone submits a contact form and is kept for 5 years for customer service and marketing purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Analytics
By default WordPress does not collect any analytics data. However, our SiteGround web hosting account and Google Analytics collects some anonymous analytics data.
Who we share your data with
Our web-browser (WordPress), ecommerce widget (Ecwid), and payment processors (PayPal) are third-party providers that have access to site data.
By default, WordPress does not share any personal data with anyone.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Personal data is not shared with outside sources.
Our contact information for privacy-specific concerns
info@flytwellness.com
Additional information
Processing of more in-depth personal data will not be discussed via our website; however, any discussions will be done in a personal manner via phone or in-person.
How we protect your data
Besides not sharing your data with outside sources, we take technical measures to protect your user data such as encryption; security measures such as two-factor authentication; and measures such as staff training in data protection.
What data potential or real breach procedures we have in place
Internal reporting systems and immediate notification to the user via email.